Shipping and Returns

Thank you for shopping with Carter & Crew Shop. Each item is created and packaged in small batches, and we want you to feel good about your purchase.

Returns

Because our products are small-batch items, we do not accept returns for change of mind, duplicate orders, or items that are no longer wanted after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

Damaged, Defective, or Incorrect Items

If there is a problem with your order, email us at hello@carterandcrewcreative.com with:

• Your order number
• A brief description of the issue
• A photo of the item and packaging, if applicable

Depending on the situation, we may offer a replacement, store credit, or refund to the original payment method.

Handmade and Small-Batch Variation

Our products are made and packaged in small batches. Slight variations in color, placement, finish, or packaging may occur and are part of the handmade nature of the item. These small variations are not considered defects.

Cancellations

Orders may be canceled within 2 hours of purchase if they have not yet been packaged or shipped.

Once an order has shipped, it cannot be canceled.

Processing Time

Orders typically ship within 3–5 business days.

Shipping Delays

We work to ship orders within the timeframe shown at checkout or in the product listing.

If we are unable to ship your order within the promised timeframe, we will contact you with an updated shipping estimate. You may choose to accept the delay or cancel the order for a full refund before it ships.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If your package appears lost in transit, contact us at hello@carterandcrewcreative.com and we will review the tracking information with you.

Shipping Costs

Original shipping charges are not refundable unless the return or refund is due to our error, a damaged item, a defective item, or an incorrect item.

Customers are responsible for return shipping if a return is approved for any reason other than our error.

Refund Timing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Contact Us

For refund or order questions, contact:

Carter & Crew Shop
Email: hello@carterandcrewcreative.com
Website: InspiredByCarter.com